Luxury Management

In partnership with POLIMI, this Master's program prepares future professionals in the luxury sector and places a special emphasis on Italy’s excellence in this field.

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Master's Program Luxury Management and Customer Experience (Master I livello)

Duration 12 months

Intake September 2025

Format Full time

Language English

Location Rome

Professional Experience Less than 3 years

Luxury Management and Customer Experience

Italian Excellence

The Master's program in Luxury Management and Customer Experience, born from the partnership between POLIMI Graduate School of Management and John Cabot University, is a full-time 12-month program which awards an Italian Master diploma (Master di I livello) from Politecnico di Milano.

Why choose this program?

The partnership between John Cabot University and POLIMI GSoM provides the unique combination of an international approach to the study of Italy’s luxury sector, and a double series of benefits.

Key characteristics of the program include:

A 6-month deep dive in the city of Rome, providing a genuine all-round Italian experience
Classes taught entirely in English
Focus areas in hospitality, jewelry, and tourism, and on virtual and digital realities
The concentration on Italy is enriched with major exposure to global industries
A faculty of experienced international lecturers and professionals
A double network of professional leaders in the luxury industry, providing meaningful connections and opportunities
A double Alumni Network

Inside the Program Application and Fees

Candidate Profile

The ideal candidate:

Has strong leadership and managerial potential
Is open to learning and exploring a variety of luxury business areas, with a special focus on the Italian luxury and customer experience
Holds a 3- or 4-year bachelor’s degree, or a degree recognized as equivalent from an accredited institution, in any discipline

Please note that this program is designed for recent graduates, ideally with no more than 3 years of work experience.

Career Profile

At the end of the program, participants will be able to apply the key principles of value creation and service excellence, to the luxury sector or other fields.

The typical job role requiring these skills is:

Service operator
Retail operations manager
Branding and communication manager
Luxury supply chain manager
Customer service and customer relationship manager
Marketing professional
Event manager

Housing

Graduate students typically find housing accommodations throughout the city of Rome and its outskirts. Among housing providers, Dotcampus makes available studio apartments that are located about 40 minutes by foot from John Cabot campuses and that are well connected by public transportation.