General Policies

The general policies apply to all JCU students (degree-seeking and study abroad), the ENLUS students, and all JCU Staff.

Access and ID

Patrons can access all Library services with their JCU ID card. They must always have their ID with them and show it at the Welcome Desk when checking out books.

The barcode printed on the JCU ID card allows all patrons to access a personal Library account (My Account) from which they can see at a glance the books they have on loan, any outstanding fines, the status of requests and holds, and also renew their loans.

How to set up a library account

  • Go to JCU Discovery and click on Sign In in the upper right corner
  • In the authentication page click on Set/reset password
  • Enter the barcode printed in the JCU ID card as username and click on Request New Password
  • A confirmation email will be sent to the JCU email address
  • Click on the link in the email and choose your new password


Books can be checked out at the Welcome Desk.

Patrons can borrow up to 6 books at a time, whether in the Main Collection or in the Reserves. Books in the Main Collection can be checked out for 2 weeks.

Students working on their final thesis can check out up to 15 books for 30 days. 

Reserve books may be either in print or in electronic format. Electronic reserves are available directly through the bibliographic record in JCU Discovery, while print reserves must be requested at the Welcome Desk and cannot be taken out of the library (through the security gates).

If you need a document that is on reserve, you can search for it in the Course Reserves. In the dropdown menu you can search by course name, by instructor name, by course code (prefix), and by department. When you have found the book you are looking for, give its call number at the person on duty at the Desk.

Reserve materials can be checked out for 3 hours. You can renew the loan for 3 extra hours, if no one else has requested the same item in the meantime.

Other collections may have different borrowing policies. For more information, see the Circulation policy.

Loan Renewal

The loan on any regularly circulating book can be renewed online by signing into the My Account section in JCU Discovery. After logging in, select My Account in the User Links dropdown menu in order to see all the books checked out under your name, and select the Renew button corresponding to the item you wish to renew.

Items will be renewed as follows:

 Type Duration
Books in the Main Collection and the Loeb Collection 14 days
Reserve Books 3 hours in the library only
Videos and DVDs (non circulating collection) 3 hours in the library only
DVDs (circulating collection) 7 days

Renewals can be done online or by contacting the staff at the Welcome Desk.

Overdue books must be taken to the Welcome Desk for renewal.


All patrons are e-mailed a reminder notice before items become overdue. After the due date, other reminders are sent until the issue is taken care of. Further loans are not allowed until there are overdue items on a patron's account.

If an overdue notice for a book that has already been returned is received, the patron should contact the Library Staff in order to fix the issue.


For all patrons, fines for overdue books are €0.50 per book per day. Any accrued fee can be seen on My Account under the Charges tab, and the fine will continue to increase until the books are returned to the Welcome Desk. The total fine is generated only when the book is checked back into the system.

Overdue Reserve materials generate fines as well. If the regular loan period of 3 hours expires, the fine is €3.00 per item per hour. Failing to follow the correct procedure when checking out a reserve item will result in a €25.00 fine.

Laptops and other equipment, if not returned at the end of the day, will generate a €3.00 fine for every overdue day. The fine will grow each day for a maximum amount of €50.00.

It is the patron's responsibility to verify that the items returned are properly checked in. Books must never be left unattended at the desk.

Requests and Holds

If a book from the Main Collection is already checked out to another patron, a request on the item can be placed for it through the online catalog. If more than two borrowers request the same book, the library system will automatically shorten the loan period, which will never be less than 7 days anyway. Library users will receive an e-mail notification with the new date.

As soon as the book is returned it is placed on hold for 5 days for the person that requested it, who will be notified via e-mail. Pick-up is at the Welcome Desk.

Books on hold that remain unclaimed for more than 5 days will be reshelved, and the hold will be cancelled.

Items checked out can be recalled by the Library Staff if necessary. When a recall is placed, the regular loan will be shortened to 7 days, plus 7 other days to return the item. If the item is not returned on time, the student will be charged a €3.00 fine per day.

Lost Books

If a patron fails to return a book, it will be considered lost and the student will have to pay a €50.00 replacement fee.

If a book is lost, patrons must notify the Library Staff as soon as possible.

Interlibrary Loans

All patrons can request books and articles that are not owned by the Frohring Library by using the Interlibrary Loan and Document Delivery Services. 

More information about the service is available on the Interlibrary Loan page.