Administrative / Staff Positions at JCU

John Cabot University, a regionally accredited American university in Rome, is seeking for a candidate to fill the position of International Admissions Recruiter for the African Region. The African Region International Admissions Recruiter will represent JCU at fairs and conferences, work with prospective student, build and maintain relationships with HS counselors, faculty, administrators and partners. He/she will travel extensively throughout the African continent in consultation with the Director of Admissions. In order to secure the prospective students enrollment, he/she will work with prospective International Degree Seeking (DS) students and their families, will look for new agents’ agreements and hold yield events in as needed. For the first year the focus will be on 4 countries (South Africa, Kenya, Botswana and Nigeria) and then expanded to others if deemed appropriate by the Director of Admissions.

This role requires a self-motivated, self-starter, independent, proactive, and enthusiastic professional who possesses excellent organization and customer service skills.

Main Duties and Responsibilities

• Prepare an international recruiting strategy together with the Director of Admissions in order to bring in 30 students per year from the African region
• Phone outreach to Intl DS applicants and their families
• Identify potential High Schools and establish a pipeline for student recruitment
• Represent JCU at fairs, conferences and high school visits
• Follow-up all inquiries and persuade students to apply
• Serve as the Intl point of contact for the African region
• Plan and execute meetings with prospective students
• Build and maintain relationships with faculty, counselors and agents
• Refer all DS students and families who wish to visit JCU to the Visits Coordinator
• Provide Visa guidance if needed and build/maintain relationships with the Italian Embassies around the continent
• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents in the Admissions office. 

Qualifications/Requirements

• Demonstrated ability to meet complex goals and collaborate with various individuals or departments on key initiatives
• Native or Near-Native English speaker
• Bachelor’s degree in Communications, Marketing, or similar field
• Minimum 2 years of experience in the field
• Excellent interpersonal, written and oral communication skills
• Experience planning, advertising, and executing events
• Demonstrated competency in organizing data and preparing reports
• Demonstrated proficiency with Microsoft Office Applications (MS Word, Excel and Power Point) and familiarity with integrated management systems
• Excellent data entry skills
• Ability to work with an ethnically and culturally diverse region
• Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently
• Available to work evening and/or weekends as needed.

Please send your (ENGLISH only) CV and cover letter to employment@johncabot.edu with subject line “International Admissions Recruiter”. The search will remain open until filled. While we appreciate every application received, note that ONLY short-listed applicants will be contacted.

John Cabot University, a regionally accredited American university in Rome, Italy, does not discriminate on the basis of race, color, ethnic or national origin, religion, sex, age, sexual orientation, marital or parental status, or disability in any of its policies, programs, and services.

John Cabot University, a regionally accredited American university in Rome, is searching for a candidate to fill the position of Director of Marketing. The candidate will coordinate the marketing and communication team with a focus on digital marketing and international expansion. The candidate will be responsible for supervising and providing guidance to our marketing department by evaluating and developing strategies, planning and coordinating marketing efforts and communicating them to diverse constituencies, and building awareness and positioning for the University’s brand. The Director of Marketing works closely with the Admissions, Recruiting, Web Communications, and Academics departments in order to help maximize enrollment.

Main Responsibilities and Duties

• Manage the creation, development, and implementation of marketing plans and strategies and identify the best channels to promote JCU worldwide to increase enrollment figures of degree-seeking and visiting students
• Collaborate with the office of Web Communications on all aspects related to marketing and promotion on the JCU website
• Collaborate with the Admissions, Enrollment, and Recruiting teams to develop and implement marketing and branding strategies for new and existing markets
• Hold bi-weekly meetings with the Admissions office in order to review the applicant pipeline, resolve challenges, and present possible solutions to improve enrollment metrics
• Understand key marketing performance metrics and tracking tools to analyze market research, forecasts, competitive analyses, campaign results, and consumer trends, in order to translate findings into actionable insights for marketing team
• Participate in conventions, conferences, and tradeshows, preparing engaging displays and collateral as needed, and providing post-event reports and analysis
• Directly supervise the marketing teams including Enrollment Marketing and Marketing Assistants
• Plan and oversee all marketing and communication tasks and activities, defining and assigning strategies, goals, metrics, and reports
• Coordinate all activities related to brand identity, competitor analysis, paid advertisements, social media communication, digital PR, influencer marketing, and press office

Marketing Office Tasks

• Work closely with the Recruiting team to help achieve enrollment goals and develop new partnerships
• Create a unified motto to be used in promotional materials for branding purposes, to be updated every few years or upon the President’s request
• CRM management: create and modify communication flows as needed for all admissions funnels
• Actively promote JCU on social media, collaborating with current students, alumni, and different offices as needed
• Promote JCU on higher education marketing platforms such as Cappex, GoAbroad.com, and Masterstudies
• Create and execute out-of-home advertisement campaigns such as on billboards, collaborating with agencies and managing bids as needed
• Collaborate with recruiters to help promote JCU presence at fairs, high school visits, and other promotional and recruitment events
• Manage the promotion of all events organized by the Admissions office, such as Admitted Students Day, the Ambassador Luncheon, and Open Houses
• Represent the university at official events organized by prominent partners such as the American Women’s Association of Rome, FAO, UNWAR, and Embassies
• Liaise with the Web Communications office to publish and modify Website content
• Collaborate with the Recruitment and Admissions teams and liaise with graphic designers to create printed material for all admissions funnels
• Manage the content of student blogs
• Create and order gadgets and other promotional materials keeping track of stock count

Education and Experience Requirements

• Master’s degree (preferred), or Bachelor’s Degree (or European equivalent) - in Advertising, Marketing, or Communications.
• 7 years of work experience in the fields of Marketing and Communications, preferably at a university or study abroad organization
• 5 years of direct staff management experience
• Deep understanding of US, Italian, and other Higher Education/study abroad markets and practices
• Strong project management skills
• Demonstrated ability to engage with media partners, influencers, and external agencies
• Proven experience in running a marketing team and successful marketing campaigns
• Good understanding of the international media landscape
• Fluency in both English and Italian
• Previous work experience in a multicultural environment and foreign countries preferred

All applicants MUST possess valid EU working documents in Italy. JCU will not sponsor candidates for working visas in Italy for this position. Please send your (ENGLISH only) CV and Cover Letter to employment@johncabot.edu with the subject line "Director of Marketing". Incomplete applications will not be considered. While we appreciate every application received, note that only short-listed applicants will be contacted. Position will remain open until filled.

John Cabot University, a regionally accredited American university in Rome, is seeking a candidate to fill the position of International Coordinator (IC) for N.U in Italy. The N.U.in Italy Program is a unique opportunity for freshmen accepted for Spring Admission to Northeastern University to study at John Cabot University during the Fall semester and enter Northeastern University in the Spring. John Cabot University provides academic courses to the participants while N.U.in on-site staff provide on-site leadership and support services in collaboration with John Cabot University staff and N.U.in Boston-based staff.

The International Coordinator (IC) will report to the N.U.in Italy Program Liaison in all facets of the N.U.in Program, in collaboration with JCU. Responsibilities include, but are not limited to:

• Social activities, including on-campus programming and JCU/NUin led trips
• Academic support
• Crisis Management for Student Emergencies
• Student residence monitoring on a 24/7 rotating schedule
• Volunteer coordination
• Student conduct

The IC will work collaboratively with John Cabot University staff and N.U.in site-staff to ensure the safety and wellbeing of students and contribute to the development and overall success of the program.

This demanding leadership position requires a significant amount of patience, flexibility, assertiveness, diplomacy, self-initiative, experience working with students who are living abroad, as well experience living in Italy and working under stressful conditions. This position also requires on-call and crisis management duties outside of office hours, meaning the IC position is not a set 9-5 job. ICs may interface with public offices (questura, hospital, police) and be called to interface on a student issue on nights, early morning, and weekends. ICs should expect to adhere to a high-level of professionalism, punctuality, and detailed record keeping.

Flexibility of hours will be coordinated with NUin Program Liaison and JCU DOS.

Qualifications and Education Requirements

• Bachelor’s Degree (in relevant field such as Higher Education, International Education or Student Development is preferred)
• Minimum 1 year of demonstrated student service experience or higher education experience in a residence life or student affairs capacity which includes experience living with or working with students (in a residence life, student affairs, camp counselor, or related role).
• Experience with crisis management.
• Proven ability to work well as a member of a close-knit team
• Ability to excel under stressful conditions while efficiently accomplishing tasks in fast-paced environments.
• Experience living, working, or studying in Italy with the ability to demonstrate intercultural sensitivity and global awareness.
• Event management experience for large groups with attention to detail.
• Teaching and classroom management experience preferred.
• Must be fluent in English speaking, reading and writing.
• Must be fluent or have a good command of spoken Italian.
• Should have experience living in an overseas/international environment

Responsibilities

Prior to beginning at John Cabot University, the International Coordinator is expected to:

• Attend educational sessions to learn about Northeastern University and the N.U.in Program, in person in Boston and Italy.
• Travel to Boston for approximately three weeks in June to assist in the development, execution and facilitation of N.U.in Pre-departure Orientation in conjunction with the N.U.in Boston staff.
• Assist with pre-departure preparations and planning activities in conjunction with John Cabot University staff and N.U.in Boston staff.
• Participate in on-going planning meetings lead by John Cabot University or N.U.in Boston staff.

Student Affairs

• Cooperate with JCU residence life and housing staff to coordinate residential life components of the N.U.in Program, including serving as a liaison with the residence hall facilities and staff as they relate to residence life and student programming.
• Consult and collaborate with the NUIn Program Liaison and JCU Residence Life staff to address program incidents, issues, and concerns.
• Provide regular program updates to the Program Liaison and JCU Dean of Students through regular meetings and written reports.
• Work collaboratively with Program Liaison and JCU Student Life (Immigration office, Residence Life office, Housing Office, Orientation Office, Health and Wellbeing Office, Community Service Office), Registrar, and Deans of Academics to ensure a high level of service and support in all N.U.in Program areas (residential life, student services, immigration, student trips, extracurricular programming, academics, service learning, etc.)
• Assist students in their transition to Italy and in their return to the United States, in collaboration with the JCU staff, the Boston staff, and Program Liaison.
• In conjunction with the JCU Student Services office and Program Liaison, assist with the chaperoning N.U.in-sponsored trips.
• Act as an N.U.in Program ambassador and liaison for parents and participants.
• Assist with event coordination and track quality of social programs in collaboration with the JCU Student Services Office and Program Liaison.
• Assist in the liaising for honored Northeastern guests.

Student Community Development, Safety and Emergency Response

• Liaise with JCU RAs, RDs, ICTS security, DOS, and Program Liaison on student conduct and all associated activities.
• Serve as a Northeastern University student conduct hearing officer for N.U.in Program student conduct cases as necessary in collaboration with the JCU Residence Life Office.
• Work to create an atmosphere in which staff and students are critically engaged to make positive contributions and uphold community standards.
• Act as the agent of student and staff safety and security during crises and be an on-call rotation for emergencies, always acting in cooperation with JCU Student Life offices and on-site ICTS security. Be prepared to respond to immediate calls for student need and assistance at all hours.

Academic Affairs and Course Facilitation

• Assist Program Liaison in facilitating a one-credit course developed by Northeastern University, which focuses on adjustment to life abroad, and university. 
• Collaborate JCU staff and Program Liaison to connect students to resources (tutoring, the library, JCU Health and Wellbeing Office) as needed and follow through with students to ensure success.
• In conjunction with N.U.in Boston staff and Program Liaison, as well as JCU Student Services, assist in administration of academic surveys throughout semester to evaluate student academic performance, or when needed.

Administrative and Financial

• Attend weekly meetings with JCU Student Life offices as scheduled by JCU staff or Program Liaison.
• Provide required detailed weekly reports and updates to Program Liaison and JCU DOS.
• Provide thorough and prompt customer service support to families and report outcomes to N.U.in Boston staff, always escalating concerns to the Program Liaison and JCU DOS.
• Participate in a mid-program check-in and final debrief session before the conclusion of the program with JCU and N.U.in Boston staff.

All applicants MUST already be in possession of valid and current EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position. Please send your (ENGLISH only) CV and Cover Letter to employment@johncabot.edu with subject line “International Coordinator for NUin”. Incomplete applications will not be considered. The search will remain open until filled. While we appreciate every application received, note that only short-listed applicants will be contacted.

John Cabot University, a regionally accredited American university in Rome, is seeking a candidate to fill the position of Program Liaison for N.U in Italy. The N.U.in Italy Program, administered by the Global Experience Office (GEO), is a unique opportunity for freshmen accepted for Spring Admission to Northeastern University to study at John Cabot University during the Fall semester and enter Northeastern University in the Spring. John Cabot University provides academic courses to the participants while N.U.in on-site staff provide on-site leadership and support services in collaboration with John Cabot University staff and N.U.in Boston-based staff.

The Program Liaison will manage all facets of the N.U.in Program on-site operations in collaboration with JCU offices. These facets include, but are not limited to: social, academic, volunteer, student conduct, immigration, orientation, trips, professional and International Coordinator staff supervision. The Program Liaison is responsible to insure the collaborative relationship between JCU and N.U. by facilitating a successful implementation of N.U.in programming and expectations within the context of JCU, the local community, and Italy. The Program Liaison cooperates with both JCU and N.U.in staff and will interface with both institutions regularly.

This demanding leadership position requires a significant amount of patience, humor, flexibility, assertiveness, diplomacy, self-initiative, and experience working with students who are living abroad. The Program Liaison should have experience living in Italy and working under stressful conditions. Be advised, this position also requires on-call and crisis management duties during nights and weekends, meaning the Program Liaison position is not a set 9-5 job. Program Liaisons interface with public offices (questura, hospital, police), talk with parents, and may be called to assess or intervene on an issue outside of office hours. Program Liaisons should expect to adhere to a high-level of professionalism, punctuality, and detailed record keeping. Program Liaisons should be able to direct and update N.U.in staff in crisis management issues over the phone, as well as go in-person to resolve problems, always in cooperation with JCU staff.

Flexibility of hours will be coordinated with JCU Dean Of Students (DOS). 

Qualifications and Education Requirements

• Master’s Degree required in relevant field such as Higher Education, International Education or Student Development.
• Minimum 4 years of demonstrated student service experience or higher education experience in a residence life or student affairs capacity.
• Experience living with or working with students (in a counselor, residence life, student affairs, or related role).
• Demonstrated experience with crisis management.
• Flexibility and demonstrated ability to excel in fast-paced environments.
• Experience living, working, or studying in a foreign environment.
• Proven ability to coordinate and manage events for large groups with attention to detail.
• Teaching and classroom management experience.
• Supervisory experience with students and staff.
• Proven ability to work well under stressful conditions and how to take actions that satisfy diverse interest while achieving programmatic goals.
• Experience with living and working in Italy and Rome.
• Fluency in English and Italian reading and writing.

Responsibilities

Prior to starting at John Cabot University, the Program Liaison is expected to:

• Attend educational sessions to learn about Northeastern University and the N.U.in Program, in person in Boston.
• Travel to Boston for approximately three weeks in June to assist in the development, execution and facilitation of N.U.in Pre-departure Orientation in conjunction with the N.U.in Boston staff and JCU Dean of Students.
• Assist with pre-departure preparations and planning activities in conjunction with JCU staff and N.U.in Boston staff.
• Participate in on-going planning meetings and trainings as led by JCU staff in Rome.

Student Affairs

• Work collaboratively with JCU staff (Offices of Immigration, Housing Residence Life, Orientation, Health and Wellbeing, Registrar, Academics, Finance, Security, etc.) to ensure a high level of service and support in all aspects of student life (residential life, student services, programming, academics, volunteer, immigration, extra-curriculars, orientation, etc.)
• In collaboration with the JCU Residence Life and Housing offices, manage residential life components of the N.U.in Program, including serving as a liaison with the residence hall facilities and staff as they relate to residence life and student programming.
• Provide regular program updates to the JCU DOS office as well as the N.U.in Boston staff through regular meetings and written reports.
• Manage all aspects of the N.U.in Program student conduct policy in conjunction with the N.U.in Boston staff and JCU Residence Life staff and/or the JCU DOS office.
• Serve as a Northeastern University student conduct hearing officer for N.U.in Program student conduct cases and liaison with JCU Residence Life Staff and/or DOS office on all aspects of student conduct.
• Facilitate conflict mediation for students, in conjunction with the N.U.in Program Liaison and JCU Residence Life staff, including maintaining and tracking accurate records in both N.U.in and JCU Maxient formats.
• Work to create an atmosphere in which staff and students are critically engaged to make positive contributions and uphold community standards according to JCU and N.U. standards.
• Act as the primary agent of student and staff safety and security during crises, and be an on-call emergency contact during entire duration of program. All crisis and emergency management must be done so in full cooperation with JCU staff and on-site ICTS security guards. Program Liaison should be ready to respond to calls and requests for intervention at all hours.
• Support students in their transition to the host country and return to the United States, in collaboration with N.U.in Boston staff and JCU staff.
• Oversee the coordination and chaperoning N.U.in-sponsored trips con cooperation with the JCU Student Services Office
• Act as an N.U.in Program ambassador and liaison for parents, participants, co-ops, and local and prospective students. All visits should be coordinated with the JCU DOS. Visits involving N.U.in staff should involve the Dean of Academics.
• Serve as an event coordinator and liaison for honored Northeastern guests in cooperation with the JCU Dean of Students and Dean of Academics offices.
• Ensure and track quality and diversity of academic and social programs in cooperation with JCU Student Life offices.

Staff Supervision and Development

• Supervise, support, and evaluate a team of International Coordinators in all aspects of their professional development and needs in cooperation with the JCU DOS office
• Provide a self-evaluation and feedback of N.U.in International Coordinator performance to the JCU DOS office.

Academic Affairs and Course Facilitation

• Facilitate all aspects (teaching, grading, classroom management) of a one-credit course developed by Northeastern University, which focuses adaptation to university and life abroad.
• When notified by JCU, report student academic performance to N.U.in Boston staff. Academic concerns should first be escalated to the JCU Dean of Academics office.
• Connect students to resources as needed, based on JCU protocols, and follow through with students to ensure success.
• In conjunction with the N.U.in Boston staff and JCU Dean of Academics office, administer academic surveys throughout semester to evaluate student academic performance, or when needed.
• Work collaboratively with the JCU Community Service Office and consult with N.U.in Boston staff to ensure student volunteer opportunities are structured and meet N.U.in Program goals while respecting the mission of JCU’s community service program.

Administrative and Financial

• Work with the JCU and N.U.in Boston staff on budget projections and, after expenditure approval, oversee programming budget and spending as appropriate and at the discretion of the JCU DOS.
• Ensure all financial matters align with Northeastern University’s expectations and are in compliance with Northeastern University fiscal policies in full transparency to the JCU DOS, Dean of Academics, and Finance Offices.
• Attend required weekly meetings with JCU (Housing, Res Life, and Student Life Executive Team) staff as well as N.U.in site staff.
• Provide required detailed weekly reports and updates to JCU and N.U.in Boston staff.
• Provide thorough and prompt customer service support to families and report outcomes to JCU and N.U.in Boston staff.
• Participate in a mid-semester check-in and final debrief session before the conclusion of the program with JCU and N.U.in Boston staff.

All applicants MUST already be in possession of valid and current EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position. Please send your (ENGLISH only) CV and Cover Letter to employment@johncabot.edu with subject line “Program Liaison for NUin”. Incomplete applications will not be considered. The search will remain open until filled. While we appreciate every application received, note that only short-listed applicants will be contacted.