Employment Opportunities

Administrative / Staff Positions at JCU

John Cabot University, a regionally accredited American university in Rome, Italy, does not discriminate on the basis of race, color, ethnic or national origin, religion, sex, age, sexual orientation, marital or parental status, or disability in any of its policies, programs, and services.  

ROLE AND RESPONSIBILITIES
The N.U. in Italy Program is a unique opportunity for freshmen accepted for Spring Admission to Northeastern University to study at John Cabot University during the Fall semester and enter Northeastern University in the Spring. John Cabot University provides academic courses to the participants while N.U. in Italy on-site staff provide on-site leadership and support services in collaboration with John Cabot University staff and N.U. in Boston-based staff.
The International Coordinator (IC) will assist the N.U. in Italy Program Liaison and N.U. in Italy On-Site Advisor in all facets of the N.U. in Italy Program, including, but not limited to:
  • Social, including student programming and excursions
  • Academic support
  • Service-learning coordination
  • Student conduct 
The IC will work collaboratively with John Cabot University staff and N.U. in Italy site-staff to ensure the safety and well-being of students and contribute to the development and overall success of the program. 
This demanding leadership position requires a significant amount of patience, flexibility, assertiveness, diplomacy, self-initiative, experience working with students who are living abroad, as well as substantial experience living in Italy and working under stressful conditions.
 
QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • Bachelor’s Degree in relevant field such as Higher Education, International Education or Student Development preferred.
  • Minimum 1 year of demonstrated student service experience or higher education experience in a residence life or student affairs capacity which includes experience living with or working with students (in a residence life, student affairs, camp counselor, or related role).
  • Experience with crisis management.
  • Ability to excel under stressful conditions while efficiently accomplishing tasks in fast-paced environments.
  • Experience living, working, or studying in Italy with the ability to demonstrate intercultural sensitivity and global awareness.
  • Event management experience for large groups with attention to detail.
  • Teaching and classroom management experience preferred.
  • Must be fluent in English speaking, reading, and writing.
  • Must be fluent or have a good command of spoken Italian. 
RESPONSIBILITIES
Prior to beginning at John Cabot University, the On-Site Advisor is expected to:
  • Attend educational sessions to learn about Northeastern University and the N.U. in Italy Program, either in person in Boston or virtually.
  • Travel to Boston for approximately two weeks in June to assist in the development, execution, and facilitation of N.U. in Italy Pre-departure Orientation in conjunction with the N.U.in Boston staff.
  • Assist with pre-departure preparations and planning activities in conjunction with John Cabot University staff and N.U.in Boston staff.
  • Participate in on-going planning meetings lead by John Cabot University or N.U. in Boston staff.
  • Attend educational sessions to learn about John Cabot University and the N.U. in Italy Program, either in person in Boston or virtually.
 
Student Affairs:
  • Coordinate residential life components of the N.U. in Italy Program, including serving as a liaison with the residence hall facilities and staff as they relate to residence life and student programming.
  • Consult and collaborate with On-Site Advisor and John Cabot University staff to address program incidents, issues, and concerns.
  • Provide regular program updates to the On-Site Advisor through regular meetings and written reports.
  • Work collaboratively with On-Site Advisor and John Cabot University staff to ensure a high level of service and support in all N.U. in Italy Program areas (residential life, student services, programming, academics, service learning, etc.)
  • Assist students in their transition to Italy and also in their return to the United States, in collaboration with the John Cabot University staff, the Boston staff, On-Site Advisor and Program Liaison.
  • In conjunction with John Cabot University staff, On-Site Advisor, and the Program Liaison, assist with the chaperoning of at least two N.U. in Italy-sponsored trips.
  • Act as an N.U. in Program ambassador and liaison for parents and participants.
  • Assist with event coordination and liaison for honored Northeastern guest. 
Student Community Development, Safety and Emergency Response:
  • Liaise with John Cabot University staff, On-Site Advisor, and Program Liaison on student conduct and all associated activities.
  • Serve as a Northeastern University student conduct hearing officer for N.U. in Italy Program student conduct cases.
  • Work to create an atmosphere in which staff and students are critically engaged to make positive contributions and uphold community standards.
  • Act as the agent of student and staff safety and security during crises and be an on-call rotation for emergencies. 
Academic Affairs and Course Facilitation:
  • Assist On-site Advisor in facilitating a one-credit course developed by Northeastern University which focuses on service learning and the local culture.
  • Assist On-site Advisor in reporting student academic performance to N.U. in Boston staff.
  • Collaborate John Cabot University staff and On-Site Advisor to connect students to resources as needed and follow through with students to ensure success.
  • In conjunction with N.U. in Boston staff and On-Site Advisor, assist in administration of academic surveys throughout the semester to evaluate student academic performance, or when needed. 
Administrative and Financial:
  • Attend weekly meetings as scheduled by John Cabot University staff or On-site Advisor.
  • Provide required detailed weekly reports and updates to On-site Advisor.
  • Provide thorough and prompt customer service support to families and report outcomes to N.U. in Boston staff and the N.U. in Italy Program Liaison.
  • Participate in a final debrief session before the conclusion of the program with John Cabot University and N.U. in Boston staff.  
All applicants must already be in possession of valid and current EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position.
 
Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “IC NU at JCU.”
While we appreciate every application received, note that only short-listed applicants will be contacted.
ROLE AND RESPONSIBILITIES

The N.U. in Italy Program is a unique opportunity for freshmen accepted for Spring Admission to Northeastern University to study at John Cabot University during the Fall semester and enter Northeastern University in the Spring. John Cabot University provides academic courses to the participants while N.U. in Italy on-site staff provide on-site leadership and support services in collaboration with John Cabot University staff and N.U. in Boston-based staff.
 
The On-Site Advisor will manage all facets of the N.U. in Italy Program on-site operations for John Cabot University. These facets include, but are not limited to: social, academic, service-learning, student conduct, professional and student staff supervision, as well as serving as a liaison with John Cabot University staff and faculty and the N.U. in Boston staff.
 
This demanding leadership position requires a significant amount of patience, flexibility, assertiveness, diplomacy, self-initiative, experience working with students who are living abroad, as well as substantial experience living in Italy and working under stressful conditions.
 
QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • Master’s Degree required in relevant field such as Higher Education, International Education or Student Development.
  • Minimum 4 years of demonstrated student service experience or higher education experience in a residence life or student affairs capacity.
  • Experience living with or working with students (in a counselor, residence life, student affairs, or related role).
  • Demonstrated experience with crisis management.
  • Flexibility and demonstrated ability to excel in fast-paced environments.
  • Experience living, working, or studying in a foreign environment.
  • Proven ability to coordinate and manage events for large groups with attention to detail.
  • Teaching and classroom management experience.
  • Supervisory experience with students and staff.
  • Proven ability to work well under stressful conditions and how to take actions that satisfy diverse interest while achieving programmatic goals.
  • Experience with living and working in Italy and Rome.
  • Fluency in English and Italian reading and writing. 
RESPONSIBILITIES

Prior to starting at John Cabot University, the On-Site Advisor is expected to:
  • Attend educational sessions to learn about Northeastern University and the N.U. in Italy Program, either in person in Boston or virtually.
  • Travel to Boston for approximately two weeks in June to assist in the development, execution, and facilitation of N.U. in Italy Pre-departure Orientation in conjunction with the N.U. in Boston staff.
  • Assist with pre-departure preparations and planning activities in conjunction with John Cabot University staff and N.U. in Boston staff.
  • Participate in on-going planning meetings led by John Cabot University or N.U. in Boston staff.
  • Attend educational sessions to learn about John Cabot University and the N.U. in Italy Program, either in person in Boston or virtually. 
Student Affairs:
  • Manage residential life components of the N.U. in Italy Program, including serving as a liaison with the residence hall facilities and staff as they relate to residence life and student programming.
  • Consult and collaborate with N.U. in Italy Program Liaison to address program incidents, issues, and concerns.
  • Provide regular program updates to the Dean of Student’s Office at John Cabot University, N.U. in Boston staff, and N.U. in Italy Program Liaison through regular meetings and written reports.
  • Manage all aspects of the N.U. in Italy Program student conduct policy in conjunction with the N.U. in Boston staff and N.U. in Italy Program Liaison.
  • Serve as a Northeastern University student conduct hearing officer for N.U. in Italy Program student conduct cases and liaison with John Cabot University staff on all aspects of John Cabot University student conduct.
  • Facilitate confliction mediation for students, in conjunction with the N.U.in Program Liaison and John Cabot University staff, including maintaining and tracking accurate records in both N.U. in Italy and John Cabot University formats.
  • Work to create an atmosphere in which staff and students are critically engaged to make positive contributions and uphold community standards.
  • Act as the primary agent of student and staff safety and security during crises, and be an on-call emergency contact during entire duration of program.
  • Work collaboratively with John Cabot University staff and N.U. in Italy Program Liaison to ensure a high level of service and support in all aspects of student life (residential life, student services, programming, academics, service learning, etc.)
  • Support students in their transition to the host country and return to the United States, in collaboration with N.U. in Boston staff and the N.U. in Italy Program Liaison.
  • Oversee the coordination and chaperoning of at least two N.U. in Italy-sponsored trips
  • Act as an N.U. in Italy Program ambassador and liaison for parents, participants, co-ops, and local and prospective students.
  • Serve as an event coordinator and liaison for honored Northeastern guests.
  • Ensure and track quality and diversity of academic and social programs.
Staff Supervision and Development:
  • Supervise, support, and evaluate a team of International Coordinators in all aspects of their professional development and needs.
  • Provide a self-evaluation and feedback of N.U. in Italy International Coordinator performance. 
Academic Affairs and Course Facilitation:
  • Facilitate all aspects (teaching, grading, classroom management) of a one-credit course developed by Northeastern University which focuses on service learning and the local culture.
  • Report student academic performance to N.U. in Boston staff and the N.U. in Italy Program Liaison.
  • Connect students to resources as needed and follow through with students to ensure success.
  • In conjunction with the N.U. in Boston staff, administer academic surveys throughout semester to evaluate student academic performance, or when needed.
  • Work collaboratively with John Cabot University staff and consult with N.U. in Boston staff and the N.U. in Italy Program Liaison to ensure student service learning opportunities are structured and meet N.U.in Italy’s Program goals while respecting the mission of John Cabot University’s community service program. 
Administrative and Financial:
  • Work with John Cabot University staff and N.U. in Boston staff on budget projections and, after expenditure approval, oversee programming budget and spending.
  • Ensure all financial matters align with Northeastern University’s expectations and are in compliance with Northeastern University fiscal policies.
  • Attend required weekly meetings with N.U. in Italy site staff.
  • Provide required detailed weekly reports and updates to N.U. in Boston staff as needed.
  • Provide thorough and prompt customer service support to families and report outcomes to N.U.in Boston staff and the N.U. in Italy in Program Liaison.
  • Participate in a final debrief session before the conclusion of the program with John Cabot University and N.U. in Boston staff. 
All applicants must already be in possession of valid and current EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position. 
Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “OA NU at JCU.”
While we appreciate every application received, note that only short-listed applicants will be contacted.
John Cabot University is looking for a candidate to fill the position of Payroll Specialist. The Payroll Specialist will assist the Payroll Manager in the efficient operation of processing payroll for approximately 250 employees, performing duties related to payroll operations, including recording hours of work, processing time records, compiling payroll statistics, maintaining payroll control records, and calculating payrolls, in accordance with Italian labor laws. The ideal candidate is flexible, works well under stress and is able to multi-task, pays attention to detail, and maintains a positive attitude within the JCU Community. 
MAJOR DUTIES AND RESPONSIBILITIES
  • Prepares contracts for new employees
  • Follows up the hire procedures with Italian institutions
  • Performs orientation to new hires
  • Maintains and updates employee information in the Zucchetti Payroll software
  • Processes time and attendance records, salaries, and terminations
  • Reconciles and pays contributions and tax accounts
  • Assists in processing and reconciling annual US and ITA reports (i.e. 1099, W2, CU, 770, etc.)
  • Issues administrative letters, assembles and archives personnel files
  • Compiles monthly reports regarding overtime/comp time
  • Distribute and manages electronic cards online for meal tickets
  • Provide payroll information to Staff and Faculty
  • Contact and solve issues with Italian institutions (Agenzia Entrate, INPS, INAIL, etc.) 
REQUIRED AND PREFERRED SKILLS 
  • Excellent knowledge of the Office package, especially Word and Excel for Windows
  • Sharp attention to details
  • Good communication skills
  • Ability to work well both as part of a team and individually
  • Extensive knowledge of the Italian and English language, both written and spoken, is essential
  • Knowledge of the Zucchetti Package is preferred
  • 5 to 7 years of experience in Payroll is preferred
All applicants must possess valid EU working documents in Italy.  JCU cannot sponsor candidates for working visas in Italy for this position.
 
Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “Payroll Specialist.”  The search will remain open until filled, though priority will be given to applications received prior to March 16, 2019. 
While we appreciate every application received, note that only short-listed applicants will be contacted. 
*******
PAYROLL SPECIALIST
La John Cabot University seleziona candidati per ricoprire la posizione di Payroll Specialist.
La posizione prevede lo svolgimento di attività operative nel settore dell’Amministrazione del Personale, affiancando il Payroll Manager nella gestione di circa 250 dipendenti.
Le caratteristiche principali richieste ai candidati ideali sono:
  • Flessibilità
  • Capacità a lavorare in multi-tasking
  • Spiccata attenzione ai dettagli
  • Atteggiamento positivo all’interno della comunità universitaria 
PRINCIPALI COMPITI E RESPONSABILITÀ
  • Predisporre i contratti di assunzione
  • Effettuare le procedure di assunzione con le Istituzioni Italiane
  • Effettuare l’orientamento ai nuovi assunti
  • Mantenere aggiornate le informazioni del personale dipendente all’interno del software Zucchetti
  • Elaborare mensilmente le presenze e le paghe per circa 250 dipendenti
  • Elaborare e quadrare le dichiarazioni relative alle paghe, sia Italiane che Americane (es. UNIEMENS, CU, 770, 941, W-2, 1099)
  • Predisposizione di lettere amministrative per il personale Docente e di Staff.
  • Mantenere l’archivio cartaceo del personale
  • Effettuare reports mensili riguardo le ore lavorate, la banca ore, le ferie
  • Mantenere aggiornate le carte elettroniche per i buoni pasto dei dipendenti
  • Rispondere a richieste di informazione da parte del personale di Staff e del corpo Docente.
  • Risolvere problematiche amministrative con gli Enti Italiani (Agenzia delle Entrate, Ufficio Disabili, INPS, INAIL, etc.) 
CAPACITÀ RICHIESTE 
  • Ottima conoscenza del pacchetto Office, in particolare di Word ed Excel per Windows
  • Spiccata attenzione ai dettagli
  • Buona comunicazione interpersonale
  • Riservatezza
  • Capacità di lavorare sia in team che individualmente
  • Conoscenza parlata e scritta della lingua Italiana e della lingua Inglese
  • La conoscenza del pacchetto Zucchetti Infinity Project è preferenziale
  • Esperienza nel settore non inferiore a cinque anni 
I candidati possono inviare il loro CV e lettera di presentazione all’indirizzo email [email protected] inserendo nell’oggetto “Payroll Specialist.”
  
La selezione rimarrà aperta fino a quando la posizione non verrà ricoperta, sebbene verrà data priorità alle domande ricevute entro il 16 Marzo 2019
John Cabot University is seeking a candidate to fill the position of Events Manager. The Events Manager will be responsible for coordinating and overseeing all campus events and activities in support of the JCU Community, keeping with the University’s Mission.
 
The ideal candidate should have an overall view of all JCU events and assess which ones are of strategic importance to the University in order to promote them effectively to key stakeholders inside and outside of the University.
MAIN DUTIES AND RESPONSIBILITIES
  • Coordinate the execution of public events and activities (Presidential, Conferences, Guarini Institute, among others) from early stages to follow-up, both among internal stakeholders and external suppliers (photographers, caterers, etc.) and the media.
  • Liaise with different stakeholders (such as Marketing, Admissions, Web Communications) regarding publicity of major events (social media, live-streaming, website news article, etc.
  • Identify which events may be newsworthy and propose press coverage Manage the online event request and approval process for John Cabot University events from all JCU offices and departments; obtain the appropriate approval and coordinate with internal stakeholders to ensure space availability for all the events.
  • Manage the online Events Calendar; liaise with Web Communications and other University constituencies to ensure that the website features correct and up-to-date information about forthcoming events.
  • Coordinate with Logistic for events; facilitate communication for logistical purposes, including event set-up, between the three campuses.
  • Liaise with appropriate offices as needed to facilitate the smooth organization of events and ensure that the event is promoted effectively at JCU (posters, invitations) and outside (mailing lists, Wanted in Rome, contacts with outside associations, etc.)
  • Ensure that photos, videos of major events are taken and sent to appropriate internal and external offices in a timely manner.
  • Coordinate with customer support of Calendar software Dude Solutions to ensure smooth functioning of the system and collaboration to request changes as required based on University objectives; troubleshooting of the Calendar system. 
QUALIFICATIONS/REQUIREMENTS
Principle qualities and skills:
  • Excellent writing and editing skills
  • Experience in Project Management
  • Problem-solver
  • Flexible
  • Detail-oriented and accurate
  • Takes initiative and is highly collaborative in a dynamic and fluid working environment
Requirements:
  • Bachelor’s degree
  • Three years of work experience minimum (including internships)
  • Bilingual English/Italian, both written and spoken
Preferred:
  • Mother tongue English, fluent Italian
  • Experience working in an American university environment, higher education administration
  • Experience organizing events 
All applicants must already be in possession of valid and current EU working documents in Italy.  JCU cannot sponsor candidates for working visas in Italy for this position.  
Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “JCU Events Manager”.  The search will remain open until filled, though priority will be given to applications received prior to January 31, 2019. 
While we appreciate every application received, note that only short-listed applicants will be contacted. 
John Cabot University is seeking a candidate to fill the position of Degree Seeking (DS) Admissions Counselor. The DS Admissions Counselor will be responsible for assisting prospective freshman and transfer degree-seeking applicants from US and non-US based high schools and universities.
The Admissions Counselor begins working with the student once he or she expresses interest in John Cabot University, and continues working with the student through the application, visa, and pre-arrival processes.
This role requires a self-motivated, proactive, and enthusiastic professional who possesses excellent customer service skills. Note that the position requires up to 14 weeks of travel throughout the academic year. 
MAIN DUTIES AND RESPONSIBILITIES:
  • Travel to represent John Cabot University in fairs and/or high school visits.
  • Inquiry follow-up and outreach.
  • Ensure timely and appropriate admissions information is provided to applicants to move them through the enrollment cycle.
  • Prepare and process forms, records and reports associated with daily operations of the Admissions office, using BlackBaud, MS Word and Excel, in addition to responding to shifting priorities as needed
  • Conduct campus tours, run Open Houses, and work at orientation when necessary.
  • Help in the organization of Admissions events such as the Ambassadors’ Luncheon and the Counselor fly-in
  • Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents in the Admissions office
  • Perform other duties as assigned.
QUALIFICATIONS/REQUIREMENTS:
  • Demonstrated ability to meet complex goals and collaborate with various individuals or departments on key initiatives.
  • Native English speaker with a Bachelor’s degree in Communications, Marketing, or another similar field.
  • Excellent interpersonal, written and oral communication skills.
  • Experience planning, advertising, and executing events.
  • Demonstrated competency in organizing data and preparing reports.
  • Demonstrated proficiency with Microsoft Office Applications (MS Word, Excel and Power Point) and familiarity with integrated management systems.
  • Ability to work with an ethnically and culturally diverse office environment.
  • Demonstrated ability to efficiently and effectively solve problems, and initiate and implement projects independently.
  • Excellent data entry skills.
  • Ability to work some evening and/or weekends.
  • One or two year experience in same or similar field is preferable.
  • All applicants must already be in possession of valid and current EU working documents in Italy.  JCU cannot sponsor candidates for working visas in Italy for this position. 
Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “DS Admissions Counselor”.
The search will remain open until filled, though priority will be given to applications received prior to January 31, 2019.
While we appreciate every application received, note that only short-listed applicants will be contacted.
John Cabot University is seeking to fill the position of Housing Administration Coordinator. The Coordinator will work closely with the Housing & Residential Life Office Staff and the Director of Housing regarding all office correspondence, housing assignments and inquiries from prospective, current and former students. The Coordinator will also work closely with a team of Resident Assistants to support the overall mission of the office.
Administrative duties:
  • Process housing applications for degree seeking and visiting students as well as other contractual documents
  • Create and manage online housing application for upcoming semesters; liaise with technical support re: challenges with the application system.
  • Generate customized reports in Excel for internal and external use.
  • Organize housing assignments for upcoming semester.
  • Manage email correspondence with prospective, current and past students through the office email address in liaison with the other staff members.
  • Prepare and distribute communication related to housing assignments, deadlines, and payments to students and study abroad offices of agreement schools and external programs.
  • Carry out written correspondence in English and Italian with prospective students and study abroad offices of agreement schools.
  • Carry out written correspondence in Italian with a variety of local service providers
  • Resolve disputes or issues from students/parents/providers within compliancy of policies and regulations.
  • Coordinate the preparation and rental of apartments with third party vendors for upcoming terms.
  • Report to the local Questura re: students living in JCU Housing.
  • Collaborate with other internal departments to monitor and follow up on students’ application progress and housing payments.
  • Build and maintain relationships with other University offices in order to enhance JCU’s relationship with our partner study aboard offices
  • Participate in visits of representatives of other universities and study abroad programs by presenting the housing facilities and services.
  • Support the Office of Housing and Residential Life with student orientation.
  • Train Resident Assistants in regards to move in procedures and actively participate in the coordination of the move in of students to designated housing units.
  • Provide supervision for the Resident Assistant Program. 
QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • Bachelor’s degree
  • Advanced knowledge of databases (preferably Blackbaud)
  • Strong skills in Microsoft Office (Advanced-level Excel, Outlook and Access encouraged)
  • Strong skills and knowledge in managing administrative work (at least 2 years of experience)
  • Excellent email and verbal communications in both English and Italian
  • Strong customer service skills
  • Good understanding of Social Media
  • Administrative experience in academic environment
  • Excellent email and verbal communications
  • Ability to think strategically and work in a team environment
  • Strong analytical thinker, Self-starter with “can-do” attitude
PREFERRED SKILLS
All applicants must possess valid EU working documents in Italy.  JCU cannot sponsor candidates for working visas in Italy for this position.
 
Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “Housing Administration Coordinator”. The search will remain open until the position is filled. While we appreciate every application received, note that only short-listed applicants will be contacted. 
John Cabot University is seeking a candidate to fill the position of Student Services Office Assistant. The Student Services Office Assistant provides administrative support to the Student Services department and Student Clubs/Organizations. The Assistant will assist in the coordination and execution of student activities and events that aim to enhance the student life, community building and transition programming at John Cabot University. The assistant will work closely with other Student Life staff to create, plan, market, and facilitate events and initiatives for all JCU students.

Essential Duties & Responsibilities:

Customer Service
  • First point of contact for inquiries from students, staff and the public and maintain regular communications with students, faculty, visitors, and partners in person, by phone, email, letter, and other media
  • Provide administrative support for the routine operation of all student services including but not limited to, extracurricular programming, trips, and activities, student events, graduation, orientation, pre-departure
  • Data entry and maintenance of student databases
  • Participate in programming opportunities & events
Event & Initiatives Coordination
  • Filing Event Request Forms (ERF) for all Student Services activities and events
  • Participates in department planning activities and assists with the development of department goals and objectives
  • Provides support to the Student Services Office, including scheduling and managing calendars for Director, and Orientation Coordinator
  • Provides administrative assistance and staffing support for small and large scale departmental events 
Marketing & Promotion
  • Creation and management of the Student Life Magazine, Lemon Tree
    • Plan and organize the editorial side of the magazine
    • Coordinate with different Student Life Offices, and collect content
    • Promote Student Life events through social media and other means as appropriate
    • Reviewing materials for Orientation
    • Work with other staff to maintain Student Life’s social media presence, voice, and engagement by creating, scheduling/posting, and soliciting new content, while managing community conversations on social networks
    • Review Orientation materials,  and assure that all information on the website- intranet, and other media is accurate and up to date 
Engagement & Program Coordination
  • Assist in the organization of Leadership Training (Student Clubs, Orientation, etc.) and student programs as required
  • Work to support and promote campus activities, services, and resources through Student Life initiatives
Other
  • Participate in bi-weekly team meetings
  • Additional programming/project requirements will be determined by the Student Services Director
  • Other duties as assigned
Skills
  • Perform well under pressure
  • Excellent customer service
  • Good understanding of social media
  • Working knowledge of databases (preferably BlackBaud)
  • Strong skills in Microsoft Office (especially, Excel, Outlook, Publisher, and Access encouraged)
  • Excellent oral and written communication skills
  • Excellent knowledge of English and Italian (both spoken and written)
  • Ability to translate simultaneously from Italian to English and vice versa
  • Experience with public speaking and/or workshop presentations
  • Organizational skills, attention to details, and planning skills
  • Ability to multitask effectively
Requirements
  • Flexible working hours
  • Working during weekends and long hours when required (especially during Orientation)
  • 1-2  year experience working in Student Services or Student Affairs
  • Ability to work irregular hours
  • Highly self-motivated
  • Flexible
  • Team player
  • Valid EU working documents in Italy
  • Fluent English and Italian 
 
All applicants must already be in possession of valid and current EU working documents in Italy.  JCU cannot sponsor candidates for working visas in Italy for this position. 
 
Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “Student Services Office Assistant”.  The search will remain open until filled, though priority will be given to applications received prior to April 15, 2019.
 
While we appreciate every application received, note that only short-listed applicants will be contacted.

John Cabot University is seeking a candidate to fill the position of Immigration Services Coordinator. The Coordinator will work closely with the Immigration Services Office Staff and the Director of Immigration Services regarding all office correspondence, immigration procedures, and inquiries from prospective and current students. The Coordinator will also train and supervise a team of Student Assistants during Orientation Week to support the overall mission of the office. 

Essential Duties and Responsibilities:

  • Assist with collecting and handling all incoming students’ identification documents and liability forms (EU and NON-EU students) both through the online portal and in person.
  • Organize and chaperone students’ appointments to the Post Offices and central and local Questure
  • Plan and process Permit to Stay applications for new students and renewals for current students
  • Collaborate with central and local Questure regarding student immigration procedures and inquiries.
  • Help with training and supervision of student assistants during Orientation week.
  • Manage email correspondence with prospective and current students through the office email address in liaison with the other staff members
  • Provide information on and assistance with codice fiscale, lost documents, and police reports
  • Collaborate with internal departments and partner study abroad offices to monitor and follow up on students’ immigration status
  • Maintain the security and confidentiality of all students’ records and documents.
  • Other duties as assigned 

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Bachelor’s degree (or Italian equivalent)
  • Strong skills in Microsoft Office (Advanced-level Excel and Outlook encouraged)
  • Minimum of 1 year administrative experience in academic environment
  • Excellent email and verbal communications in both English and Italian
  • Strong customer service skills
  • Ability to think strategically and work in a team environment
  • Strong analytical thinker with proven effectiveness in setting priorities and deadlines to ensure project goal and objectives are met 

PREFERRED SKILLS

  • Demonstrated effectiveness as a culturally competent professional with experience interacting with and supporting the needs of a diverse student population
  • Experience with issues related to Italian immigration law, including visa applications and permit to stay policies
  • Sensitive, diplomatic, and highly articulate in written and verbal communications with all constituencies 

All applicants must already be in possession of valid and current EU working documents in Italy.  JCU cannot sponsor candidates for working visas in Italy for this position.  

Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “Immigration Services Coordinator.”  The search will remain open until filled, though priority will be given to applications received prior to April 15, 2019.

While we appreciate every application received, note that only short-listed applicants will be contacted.