Administrative / Staff Positions at JCU

John Cabot University, a regionally accredited American liberal arts university in Rome, Italy, is seeking a dynamic and experienced Alumni Affairs Coordinator to join its Office of Development and Alumni Affairs.

Reporting to the Senior Advisor for Development and Alumni Affairs, the Alumni Affairs Coordinator will be responsible for leading and strengthening engagement strategies that build meaningful, long-lasting relationships between the institution and its global alumni community. This includes managing alumni programming and communication, overseeing events, maintaining and strategically expanding the alumni database, and cultivating meaningful relationships between alumni, current students, and the University. The ideal candidate will bring a proven track record in alumni relations and event coordination. This is a full-time (38 hrs./week), one-year term contract with the possibility of renewal.

Key Duties and Responsibilities

• Oversee the operations of the Alumni Office, ensuring the strategic development, evaluation, and continuous improvement of all alumni-related initiatives.
• Design, implement, and manage an integrated Alumni Communications Plan, ensuring consistent and engaging messaging across multiple platforms, including the quarterly alumni magazine, website, social media, and print media.
• Coordinate and expand key alumni programs, including the JCU Alumni Network, Alumni Ambassadors, Mentorship Program.
• Serve as the point of contact for alumni, responding to inquiries and coordinating campus visits.
• Plan and coordinate alumni events such as reunions, networking activities, and other events in collaboration with internal and external stakeholders, preparing media kits to ensure successful execution.
• Manage and maintain alumni records in the CRM database and take a leading role in the upcoming transition from Raiser’s Edge to Jenzabar, ensuring data integrity, effective migration, user training, and minimal disruption to alumni engagement operations.
• Conduct proactive outreach and research to verify and expand alumni data and collaborate across departments to support alumni tracking and engagement.
• Monitor alumni-related social media channels and maintain visibility across platforms, exploring innovative approaches and tools to enhance alumni outreach, research and highlight alumni success stories across university platforms.
• Promote alumni engagement at key moments such as commencement ceremonies and reunions, as well as throughout the year via digital and print outreach.
• Ensure GDPR compliance in coordination with the University’s Privacy Officer.
• Perform other duties as assigned by the Senior Advisor.

Main Requirements and Skills

• Bachelor’s degree (or equivalent) required, with at least 3 years of documented professional experience, preferably in alumni relations and higher education.
• Native or fluent English required; Italian language skills a plus.
• Exceptional communication and interpersonal skills and the ability to interact effectively with academic leadership, faculty, prospects, donors, and volunteers in a wide range of roles.
• Ability to conduct research, gather data, analyze information, and prepare effective, accurate, and timely reports and other documents to support Alumni Affairs objectives.
• Proven ability to effectively and efficiently manage data and CRM systems.
• Strong organizational skills, with the ability to prioritize and multi-task in a fast-paced environment.
• Demonstrated skills and experience in managing events and other complex activities.
• Ability to work independently as well as collaboratively within a team and as part of a diverse community.
• Flexibility to work occasional evenings and weekends for events.

All candidates must possess valid EU working documents at time of application. John Cabot University cannot sponsor employment visas for this position.
Please send your (English only) CV and cover letter to [email protected] with subject line “Alumni Affairs Coordinator.” The position will remain open until filled. While we appreciate every application received, kindly note that only shortlisted candidates will be contacted.

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services. 

 

John Cabot University, a regionally accredited American university in Rome, is searching for candidates to be posted on teamed assignments as ASL Interpreters. As an American Sign Language Interpreter, you will provide professional working proficient interpreting services in English, both live and on video (when needed), in various settings at John Cabot University, mostly in a classroom setting. The ideal candidates will demonstrate knowledge of a number of specialized skills. We are looking to create a team of ASL professionals, and therefore are looking for a minimum of two qualified candidates.

Certification of RID is required. Candidates must also have at least one of the following interpreting certifications at time of hire: CSC, CI&CT, NAD IV or V, NIC.

Note that this position requires a Partita IVA, and that all applicants must possess valid EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position.  

Essential Duties and Responsibilities

• Provide a full range of interpreting/transliterating services for deaf/hard of hearing (HoH) JCU Community members
• Provide interpreting for any tutoring which may take place outside of the classroom
• Prepares for each assignment by minimally:
• Reviewing textbooks or other materials as appropriate to assignments
• Meeting with students and professors to review content and determine the appropriate language and form of communication
• Assessing logistical arrangements

• Actively seeks assignments that will increase breadth and depth of interpreting experience within the JCU Community.
• Produces a professional working proficient level of message equivalency between ASL and English

Specialized Skills

• Knowledge of the large, diverse, deaf, and hard-of-hearing community
• Respect for diversity of needs and settings to be served AND experience in provision of interpreting in a broad variety of settings
• Demonstrated knowledge of role and function in postsecondary interpreting
• Demonstrated knowledge of the Code of Professional Conduct of the Registry of Interpreters for the Deaf
• Demonstrated knowledge and appreciation of multiple styles of workplace communication
• Collaborative, progressive, innovative mindset; appreciation of the value of all community members
• Comfortable with the possibility of being recorded or on video during class settings
• Comfortable with and experience in a post-secondary environment
• Strong analytical skills and quantitative abilities
• Understanding of university organization and resources
• Strong communication abilities, written, spoken, and signed
• Perseverance and strong work ethic
• Generosity in sharing expertise and a strong interest in developing others
• Intermediate skills using Microsoft Office Suite

Requirements

• Bachelor's Degree preferred. Certification by RID required.
• Have at least one of the following interpreting certifications at time of hire: CSC, CI&CT, NAD IV or V, NIC
• Five (5) years of professional interpreting experience, of which two (2) years are post certification
• Documented experience interpreting in a diverse range of assignments
• Demonstrate a professional working proficient level of interpreting between ASL and English
• This is a Staff/Administration position, however the working hours are completed in a classroom setting

All applicants must possess valid EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position. Please send your (ENGLISH only) CV and cover letter to [email protected] with the subject line "ASL Interpreter". While we appreciate every application received, note that only short-listed applicants will be contacted. Position will remain open until filled.

John Cabot University, a regionally accredited American liberal arts university in Rome, Italy, is seeking a qualified candidate to fill the position of Associate Dean of Students. The Associate Dean of Students, reporting directly to the Dean of Students, oversees the offices of Orientation, Health and Well-Being, and Community Service, Religious Life and Multiculturalism, and supports the Dean in overseeing institutional student affairs. The position requires leadership skills, experience with crisis management and the ability to collaborate effectively across campus departments to foster a supportive and inclusive community environment. With time and experience and at the discretion of the Dean of Students, this role may also take on leadership and management of other student affairs offices. The Associate Dean also provides support for student advocacy and leads initiatives to enhance the student experience. The ideal candidate is enthusiastic, flexible, proactive, and collaborates effectively on team-based projects. This is a full-time (38 hours/week), one-year term contract with the possibility of renewal.

Key Duties and Responsibilities

• Serve as a resource for students, providing guidance on non-academic and personal concerns, and mediating conflicts.
• Provide leadership, guidance, and support to the  the Student Affairs Manager and manage student affairs data systems, communication tools, and administrative processes.
• Support the Dean of Students with operational and strategic matters, as needed.
• Participate in the campus emergency response team, including monthly duty rotation that may involve in-person crisis intervention.
• Provide leadership for Orientation by mentoring staff, supporting program development, and offering on-site event oversight and emergency response.
• Guide and support the Director of Community Service while ensuring the success of community service, religious life, and multicultural initiatives that promote empathy, engagement, and cultural awareness.
• Oversee the Health and Wellbeing Office including programming and service as well as the peer advisor program.
• Liaise with external partners including parents, partner schools, medical providers, immigration officials, and local authorities in support of student well-being.
• Occasionally travel to partner institutions to deliver pre-departure programming and mentorship for first-year cohorts.
• Collaborate with faculty and staff across the University to support student academic and personal success.
• Contribute to the development and implementation of policies and procedures related to student affairs.

Qualifications and Skills

• Master’s degree in Higher Education, Student Affairs, or a related field (preferred).
• 5-7 years of professional experience in student affairs, with demonstrated leadership responsibilities.
• Strong skills in communication, customer service, conflict resolution, and crisis management.
• Knowledge and understanding of the U.S. higher education system and student support models.
• Experience working with diverse student populations and collaborating across campus departments.
• Note that occasional evening and weekend work is required, particularly for events and emergencies.

All applicants must possess valid EU working documents in Italy at time of application. JCU cannot sponsor candidates for working visas in Italy for this position.

Email your (English only) CV and Cover Letter to [email protected] with subject line “Associate Dean of Students.” The position will remain open until filled, with application review commencing immediately.

While we appreciate every application received, note that only short-listed applicants will be contacted.

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and will not tolerate discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.

John Cabot University, a regionally accredited American university in Rome, is seeking a dedicated and dynamic individual to join our Career Services Center as a Career Services Specialist. The Career Services Specialist will be an integral part of the Career Services team, providing support in processing curricular and extra-curricular internships and contributing to a broad range of duties carried out by the office. These include setting objectives, maintaining databases and Excel archives, updating the job placement digital platform, liaising with partners, and meeting with students and alumni. Reporting directly to the Career Services Director, the ideal candidate has previous knowledge and experience in the management and processing of internships, great attention to detail, a proactive and collaborative mindset, excellent communication skills, and is a great team player. The ideal candidate will also have about 2-3 years of experience in career counseling, especially in the Italian and/or Roman career network. As per the University’s policy, this is a one-year term contract, with the possibility of renewal.

Essential Duties and Responsibilities

• Manage and process curricular and extra-curricular internships, and research and teaching assistantships
• Maintain Excel databases up-to-date
• Generate statistics for internal and external use
• Liaise with internal and external stakeholders
• Respond to inquiries regarding the Career Center and its offerings
• Liaise with partners
• Assist in conducting one-to-one career orientation sessions with students and advising them on available internship and job opportunities
• Review and revise resumes, cover letters, and applications for students and alumni
• Assist with Career Services communication efforts, including mass emails and updates
• Provide logistical and operational support for JCU Career Fairs and all other Career Services events

Qualifications and Skills

• Bachelor’s degree, or equivalent, required
• Fluency in English and Italian
• Minimum of two-three years’ experience in a Career Services office, preferably in institutions of higher education, or in an HR office
• In-depth knowledge of contractual procedures, requirements and practices
• Excellent organizational, time management, and communications skill;
• Experience in the Italian internship and jobs domain
• Strong proficiency in Microsoft Office and Excel
• Ability to work collaboratively as part of a team
• Flexibility and resilience in a fast-paced environment
• Ability to manage uncertainty

All applicants must possess valid EU working documents in Italy at time of application. JCU cannot sponsor candidates for working visas in Italy for this position.

Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line "Career Services Specialist." The position will be open until filled, with application review commencing immediately. While we appreciate every application received, note that only short-listed applicants will be contacted.

In accordance with L. 68/99, we actively encourage applications from candidates belonging to protected categories and individuals with disabilities for this position.

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services. 

John Cabot University, a regionally accredited American university in Rome, is seeking a highly motivated candidate to fill the position of CRM and Marketing Operations Specialist to lead inbound marketing and CRM strategies across multiple departments, with a strong focus on HubSpot management and optimization. This role blends technical expertise with strategic marketing insight, as part of a collaborative and supportive team environment within an international, mission-driven institution. Reporting to the Director of Marketing and Enrollment, the CRM & MO Specialist will play a central role in planning and executing email marketing campaigns, improving recruitment funnels, and driving engagement through personalized communication workflows, leading marketing automation efforts in collaboration with the Marketing and Admissions departments. This is a one-year term contract, with the possibility of renewal.

Essential Duties and Responsibilities

• Own and manage the University's HubSpot platform: CRM, automation, reporting, and integrations
• Develop and execute inbound marketing strategies to generate, nurture, and convert leads
• Plan, build, and optimize email marketing workflows, lead scoring models and audience segmentation
• Analyze user journeys and continuously improve touchpoints across digital campaigns
• Monitor and report on performance metrics: conversion rates, engagement, campaign ROI
• Ensure integration and smooth data flow between HubSpot and systems like Salesforce, Zapier, WhatsApp, and Hootsuite
• Support Admissions and other offices for campaign planning, execution, and CRM use
• Stay up to date on marketing automation trends and leverage new HubSpot features proactively
• Collaborate with agencies as needed
• Contribute to marketing strategies in collaboration with the digital team
• Other duties as assigned

Qualifications and Skills

• Bachelor’s degree in Marketing, Business, Communications, or related field required, Master’s degree preferred
• A minimum of 3+ years of experience in digital marketing roles with hands-on HubSpot CRM management
• Strong understanding of inbound marketing, lead generation, nurturing, and conversion is essential, as well as experience designing automated campaigns, workflows, and reporting dashboards
• Excellent analytical and English writing skills
• Fluency in English (native or C2) required, Italian proficiency preferred
• Strong interpersonal and training skills to support CRM adoption internally
• Previous experience in higher education or student recruitment preferred
• Knowledge of Salesforce, Zapier and other integration tools, and familiarity with web analytics such as GA4 and platforms like Google Ads, Meta, TikTok and LinkedIn is highly desirable

All applicants must possess valid EU working documents in Italy at time of application. JCU cannot sponsor candidates for working visas in Italy for this position.

Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line "CRM & MO Specialist." The position will be open until filled, with application review commencing immediately. The ideal candidate will begin employment as soon as possible.

While we appreciate every application received, note that only short-listed applicants will be contacted. In accordance with L. 68/99, we actively encourage applications from candidates belonging to protected categories and individuals with disabilities for this position.

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.

John Cabot University, a regionally accredited American university in Rome, is seeking a candidate to fill the position of Digital Marketing and CRM Assistant to support its digital marketing and recruitment efforts. This is an excellent opportunity for a junior professional or recent graduate with a passion for marketing technology, data, and education. Full training in digital marketing systems, particularly on HubSpot, will be provided - we encourage candidates who are eager to learn and build cross-functional skills. The DM & CRM Assistant will work closely with the Marketing and Admissions teams in an international, inclusive, and collaborative environment.  This is a one-year term contract, with the possibility of renewal.  
 
Essential Duties and Responsibilities

• Learn to manage and optimize the University’s CRM system (HubSpot) for recruitment and communication workflows
• Support the design and execution of personalized, automated email campaigns for prospective students
• Develop A/B testing strategies for emails, landing pages, and workflows to optimize open rates, click-throughs, and conversions
• Assist in maintaining smooth data flow between HubSpot and platforms like Salesforce, WhatsApp, Zapier, and Hootsuite
• Help build reports and dashboards to analyze engagement and campaign effectiveness
• Provide support and documentation to help colleagues adopt CRM tools effectively
• Stay up to date on best practices in CRM and marketing automation
• Other duties as assigned

Qualifications and Skills

• Bachelor’s degree (or equivalent experience) in Marketing, Business, Communications, or related field required
• A strong interest in CRM systems, marketing technology, and student recruitment
• Professional proficiency in English (C1) and Italian
• Excellent communication skills, especially in written English
• Attention to detail and a proactive, solution-oriented mindset
• Experience with HubSpot, Salesforce, or other CRM, and familiarity with digital marketing tools (Google Ads, Meta, Tik Tok, LinkedIn) as well as experience with data integration (Zapier) preferred
• Understanding of the student admissions process is desirable

All applicants must possess valid EU working documents in Italy at time of application. JCU cannot sponsor candidates for working visas in Italy for this position.

Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line "DM & CRM Assistant." The position will be open until filled, with application review commencing immediately. The ideal candidate will begin employment as soon as possible.

While we appreciate every application received, note that only short-listed applicants will be contacted.

In accordance with L. 68/99, we actively encourage applications from candidates belonging to protected categories and individuals with disabilities for this position.

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.

John Cabot University, a regionally accredited American liberal arts university in Rome, Italy, is currently seeking a qualified candidate to fill the position of Front Office Assistant for the Housing Office. The Assistant reports to the Director of Housing, and oversees front desk operations, ensuring a welcoming and professional environment while providing exceptional customer service to students, staff, and visitors.

Responsibilities include monitoring safety and security, performing administrative tasks, and serving as a key point of contact for the university community. The role requires strong communication skills, teamwork, flexibility, and computer literacy skills. The Assistant supports students in campus residences, collaborates closely with other residence front desk personnel, responds to emergencies, and coordinates with Housing staff to resolve issues efficiently. The ideal candidate is a proactive, detail-oriented professional with excellent interpersonal skills and the ability to thrive in a dynamic environment.

Work schedule is Monday through Wednesdays starting from 11am to 8pm, and Thursday and Fridays starting from 12pm to 8pm. This is a full-time (38 hrs./week), one-year fixed term contract, with the possibility of renewal. 

Key Duties and Responsibilities

• Deliver courteous and efficient reception services at residence front desks, creating a welcoming environment. Manage in-person, phone, and email inquiries from JCU Housing students with professionalism and prompt attention.
• Answer and screen calls, route them appropriately, or take messages as needed. Maintain accurate call logs and records.
• Facilitate effective cross-departmental communication to support seamless operations, while clearly conveying and upholding university and housing policies and regulations. Act as a liaison between students, visitors, and staff, providing clear and accurate information and referrals to appropriate offices.
• Collaborate with the Residential Life team in supervising student Resident Assistants (RAs) during their shifts.
• Track and report office materials and supplies, organizing and archiving documentation digitally.
• Identify opportunities to improve front office operations and contribute to process innovation.
• Register new students, staff, and faculty in the appropriate database and issue JCU ID cards.
• Handle housing concerns promptly and coordinate with on-call staff outside office hours as needed.
• Organize and actively participate in meetings and team projects, including Orientation activities and post-move-out administrative duties. Some responsibilities may extend beyond contracted work hours.
• Perform other related duties as assigned.

Qualifications And Skills

• Bachelor’s degree or equivalent education and experience.
• Proficiency in English and Italian (minimum C1 level in both written and verbal communication).
• Demonstrated customer service experience and familiarity with office administration and building operations.
• Strong proficiency in Microsoft Office Suite.
• Excellent organizational skills, with the ability to manage multiple tasks and prioritize with flexibility.
• Exceptional attention to detail and strong record-keeping skills.
• Familiarity with social media tools strongly encouraged.

All applicants must possess valid EU work authorization at the time of application. JCU cannot sponsor candidates for work visas in Italy for this position.

Please send your (ENGLISH only) CV and Cover Letter to [email protected] with subject line: “Front Office Assistant”. Include both an email address and a cell phone number on your CV. The position will remain open until filled, application review will begin immediately, and hiring is anticipated to start as early as June 9, 2025. While we appreciate every application received, note that only short-listed applicants will be contacted.   

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.

John Cabot University, an accredited American university in Rome, seeks an IT Help Desk Technician to provide front line, first level support. Under the supervision of the IT Specialists, and as an integral part of a team of IT administration and support, the position entails direct contact with students, faculty, and staff in troubleshooting any IT issue that may arise on campus. The ideal candidate is a dynamic individual with multitasking capabilities who is able to prioritize duties depending on the situation, and must be committed, kind, available, and able to interact in a cheerful, respectful, and professional way with professors, students and fellow staff. 

Essential Duties and Responsibilities

• Ensure that all lab equipment is functioning 
• Install new computer hardware and software 
• Troubleshoot computer, printer, hardware, and software problems 
• Provide constant front-line (helpdesk) support to staff, faculty, and students, and backup support to IT personnel 

Qualifications and Requirements

• Applicant must be native English speaker or fluent in both spoken and written English 
• Knowledge of Italian preferred 
• Good knowledge of Microsoft Windows and Mac client operating systems 
• Working knowledge of computer hardware, Office 365, TCP/IP networking 
• Excellent written and verbal communication skills 
• Ability to work occasional evenings and weekends 
• Ability and enthusiasm to learn and pick up new skills 
• Work well under pressure and be able to adapt to a changing environment 

All applicants must possess valid EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position. Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “IT Help Desk Technician”. The position will remain open until filled but hiring is hiring is set to begin as soon as possible. Please include a cell phone number on your CV. While we appreciate every application received, note that only short-listed applicants will be contacted. 

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.