Administrative / Staff Positions at JCU

John Cabot University, a regionally accredited American university in Rome, is searching for candidates to be posted on teamed assignments as ASL Interpreters. As an American Sign Language Interpreter, you will provide professional working proficient interpreting services in English, both live and on video (when needed), in various settings at John Cabot University, mostly in a classroom setting. The ideal candidates will demonstrate knowledge of a number of specialized skills. We are looking to create a team of ASL professionals, and therefore are looking for a minimum of two qualified candidates.

Certification of RID is required. Candidates must also have at least one of the following interpreting certifications at time of hire: CSC, CI&CT, NAD IV or V, NIC.

Note that this position requires a Partita IVA, and that all applicants must possess valid EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position.  

Essential Duties and Responsibilities

• Provide a full range of interpreting/transliterating services for deaf/hard of hearing (HoH) JCU Community members
• Provide interpreting for any tutoring which may take place outside of the classroom
• Prepares for each assignment by minimally:
• Reviewing textbooks or other materials as appropriate to assignments
• Meeting with students and professors to review content and determine the appropriate language and form of communication
• Assessing logistical arrangements

• Actively seeks assignments that will increase breadth and depth of interpreting experience within the JCU Community.
• Produces a professional working proficient level of message equivalency between ASL and English

Specialized Skills

• Knowledge of the large, diverse, deaf, and hard-of-hearing community
• Respect for diversity of needs and settings to be served AND experience in provision of interpreting in a broad variety of settings
• Demonstrated knowledge of role and function in postsecondary interpreting
• Demonstrated knowledge of the Code of Professional Conduct of the Registry of Interpreters for the Deaf
• Demonstrated knowledge and appreciation of multiple styles of workplace communication
• Collaborative, progressive, innovative mindset; appreciation of the value of all community members
• Comfortable with the possibility of being recorded or on video during class settings
• Comfortable with and experience in a post-secondary environment
• Strong analytical skills and quantitative abilities
• Understanding of university organization and resources
• Strong communication abilities, written, spoken, and signed
• Perseverance and strong work ethic
• Generosity in sharing expertise and a strong interest in developing others
• Intermediate skills using Microsoft Office Suite

Requirements

• Bachelor's Degree preferred. Certification by RID required.
• Have at least one of the following interpreting certifications at time of hire: CSC, CI&CT, NAD IV or V, NIC
• Five (5) years of professional interpreting experience, of which two (2) years are post certification
• Documented experience interpreting in a diverse range of assignments
• Demonstrate a professional working proficient level of interpreting between ASL and English
• This is a Staff/Administration position, however the working hours are completed in a classroom setting

All applicants must possess valid EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position. Please send your (ENGLISH only) CV and cover letter to [email protected] with the subject line "ASL Interpreter". While we appreciate every application received, note that only short-listed applicants will be contacted. Position will remain open until filled.

John Cabot University, a regionally accredited American liberal arts university in Rome, Italy, is seeking a qualified candidate to fill the position of Associate Dean of Students. The Associate Dean of Students, reporting directly to the Dean of Students, oversees the offices of Orientation, Health and Well-Being, and Community Service, Religious Life and Multiculturalism, and supports the Dean in overseeing institutional student affairs. The position requires leadership skills, experience with crisis management and the ability to collaborate effectively across campus departments to foster a supportive and inclusive community environment. With time and experience and at the discretion of the Dean of Students, this role may also take on leadership and management of other student affairs offices. The Associate Dean also provides support for student advocacy and leads initiatives to enhance the student experience. The ideal candidate is enthusiastic, flexible, proactive, and collaborates effectively on team-based projects. This is a full-time (38 hours/week), one-year term contract with the possibility of renewal.

Key Duties and Responsibilities

• Serve as a resource for students, providing guidance on non-academic and personal concerns, and mediating conflicts.
• Provide leadership, guidance, and support to the  the Student Affairs Manager and manage student affairs data systems, communication tools, and administrative processes.
• Support the Dean of Students with operational and strategic matters, as needed.
• Participate in the campus emergency response team, including monthly duty rotation that may involve in-person crisis intervention.
• Provide leadership for Orientation by mentoring staff, supporting program development, and offering on-site event oversight and emergency response.
• Guide and support the Director of Community Service while ensuring the success of community service, religious life, and multicultural initiatives that promote empathy, engagement, and cultural awareness.
• Oversee the Health and Wellbeing Office including programming and service as well as the peer advisor program.
• Liaise with external partners including parents, partner schools, medical providers, immigration officials, and local authorities in support of student well-being.
• Occasionally travel to partner institutions to deliver pre-departure programming and mentorship for first-year cohorts.
• Collaborate with faculty and staff across the University to support student academic and personal success.
• Contribute to the development and implementation of policies and procedures related to student affairs.

Qualifications and Skills

• Master’s degree in Higher Education, Student Affairs, or a related field (preferred).
• 5-7 years of professional experience in student affairs, with demonstrated leadership responsibilities.
• Strong skills in communication, customer service, conflict resolution, and crisis management.
• Knowledge and understanding of the U.S. higher education system and student support models.
• Experience working with diverse student populations and collaborating across campus departments.
• Note that occasional evening and weekend work is required, particularly for events and emergencies.

All applicants must possess valid EU working documents in Italy at time of application. JCU cannot sponsor candidates for working visas in Italy for this position.

Email your (English only) CV and Cover Letter to [email protected] with subject line “Associate Dean of Students.” The position will remain open until filled, with application review commencing immediately.

While we appreciate every application received, note that only short-listed applicants will be contacted.

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and will not tolerate discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.

John Cabot University, a regionally accredited American university in Rome, is seeking a dedicated and dynamic individual to join our Career Services Center as a Career Services Specialist.

The Career Services Specialist will play an integral part in supporting the activities of the Director of the Career Services Center, providing individualized guidance for students and graduates, as well as organizing and facilitating group activities such as seminars, webinars, career fairs, and managing the application platform. Reporting directly to the Career Services Director, the Counselor will be responsible for a variety of duties in the office, including responding to inquiries, holding one-on-one meetings with students, event support and other administrative tasks. The ideal candidate for this position is a proactive and collaborative individual, with excellent communication skills, great attention to detail, and minimum of 3 years’ experience in career counseling, especially in the Italian and/or Roman career network. This is a one-year term contract, with the possibility of renewal.

Essential Duties and Responsibilities

• Conduct one-to-one career orientation sessions with students;
• Advise students on available internship and job opportunities;
• Perform daily updates and checks of the Jobiri platform for applications and new postings;
• Review and revise resumes, cover letters, and applications for students and alumni;
• Respond to inquiries regarding the Career Center and its offerings;
• Assist with Career Services communication efforts, including mass emails and updates;
• Manage, process, and archive documents related to internships, research, and teaching assistantships;
• Organize and host webinars and seminars to prepare students for the job market;
• Provide logistical and operational support for JCU Career Fairs and all other Career Services events.

Qualifications and Skills

• Bachelor’s degree, or equivalent, required;
• Fluency in English and excellent proficiency in Italian;
• Minimum of three years’ experience in a Career Services office, preferably in institutions of higher education;
• Knowledge of general HR practices preferred;
• Excellent organizational, time management, and communications skills;
• In-depth knowledge of contractual procedures related to internships and employment is preferred;
• Experience in the Italian corporate environment and “campus management”, including relations with universities and internship supervision, preferred;
• Strong proficiency in Microsoft Office; good knowledge of Canva or other design software is a plus;
• Ability to work collaboratively as part of a team;
• Flexibility and resilience in a fast-paced environment.

All applicants must possess valid EU working documents in Italy at time of application. JCU cannot sponsor candidates for working visas in Italy for this position.

Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line "Career Services Specialist." The position will be open until filled, with application review commencing immediately. While we appreciate every application received, note that only short-listed applicants will be contacted.

In accordance with L. 68/99, we actively encourage applications from candidates belonging to protected categories and individuals with disabilities for this position.

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services. 

John Cabot University, a regionally accredited American university in Rome, is seeking a candidate to fill the position of CRM Analyst. The CRM Analyst will support the Director of Marketing and the Coordinator of Marketing, liaising primarily with the Admissions Office, to promote events and recruitment efforts. Tasks and responsibilities include but are not limited to: CRM management through the inbound marketing tool, HubSpot; developing email campaigns, and monitoring PPC campaigns through such platforms as Google Ads and Meta/LinkedIn Ads. This is a one-year term contract, with the possibility of renewal. 

Essential Duties and Responsibilities

• Collaborate with admissions to ensure seamless integration between HubSpot and other platforms (e.g., Jenzabar, WhatsApp, Hootsuite, Zapier).
• Monitor data flow between systems to maintain consistency and accuracy.
• Support admissions staff in adopting CRM tools by offering training, documentation, and ongoing guidance.
• Administer and configure HubSpot CRM to support marketing automation and student recruitment workflows.
• Design and manage nurturing campaigns, automated email flows, and personalized communication journeys for prospective students.
• Segment contact lists, manage lead scoring models, and maintain data quality across the CRM.
• Generate marketing performance reports and insights to support strategic decisions.
• Stay up to date with new HubSpot features, recommending improvements to maximize CRM performance.
• Build dashboards and reports to track key metrics such as engagement, lead progression, and campaign ROI.
• Support all University offices with their digital marketing outreach.
• Facilitate marketing automation processes.
• Perform other duties as assigned. 

Qualifications and Skills

• Bachelor’s degree required, or equivalent work experience, preferably in the field of Marketing, Business, Communications or a related field.
• CRM experience important, preferably with HubSpot but Salesforce is acceptable.
• Experience with student information systems such as Jenzabar or Salesforce is a plus.
• Familiarity with marketing analytics tools and data integration platforms.
• Fluent in English and Italian.
• Excellent writing, editing and proofreading skills in English.
• Ability and enthusiasm to work as part of a team.
• Experience with Marketing analytics and data analysis preferred.
• Working knowledge of college admissions process and cycle beneficial. 

All applicants must possess valid EU working documents in Italy at time of application. JCU cannot sponsor candidates for working visas in Italy for this position. 
 
Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line "CRM Analyst". The position will be open until filled, with application review commencing immediately. The ideal candidate will begin employment as soon as possible. 
While we appreciate every application received, note that only short-listed applicants will be contacted. 
 
In accordance with L. 68/99, we actively encourage applications from candidates belonging to protected categories and individuals with disabilities for this position.

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.

John Cabot University, a regionally accredited American liberal arts university in Rome, Italy, is currently seeking a qualified candidate to fill the position of Front Office Assistant for the Housing Office. The Assistant reports to the Director of Housing, and oversees front desk operations, ensuring a welcoming and professional environment while providing exceptional customer service to students, staff, and visitors.

Responsibilities include monitoring safety and security, performing administrative tasks, and serving as a key point of contact for the university community. The role requires strong communication skills, teamwork, flexibility, and computer literacy skills. The Assistant supports students in campus residences, collaborates closely with other residence front desk personnel, responds to emergencies, and coordinates with Housing staff to resolve issues efficiently. The ideal candidate is a proactive, detail-oriented professional with excellent interpersonal skills and the ability to thrive in a dynamic environment.

Work schedule is Monday through Wednesdays starting from 11am to 8pm, and Thursday and Fridays starting from 12pm to 8pm. This is a full-time (38 hrs./week), one-year fixed term contract, with the possibility of renewal. 

Key Duties and Responsibilities

• Deliver courteous and efficient reception services at residence front desks, creating a welcoming environment. Manage in-person, phone, and email inquiries from JCU Housing students with professionalism and prompt attention.
• Answer and screen calls, route them appropriately, or take messages as needed. Maintain accurate call logs and records.
• Facilitate effective cross-departmental communication to support seamless operations, while clearly conveying and upholding university and housing policies and regulations. Act as a liaison between students, visitors, and staff, providing clear and accurate information and referrals to appropriate offices.
• Collaborate with the Residential Life team in supervising student Resident Assistants (RAs) during their shifts.
• Track and report office materials and supplies, organizing and archiving documentation digitally.
• Identify opportunities to improve front office operations and contribute to process innovation.
• Register new students, staff, and faculty in the appropriate database and issue JCU ID cards.
• Handle housing concerns promptly and coordinate with on-call staff outside office hours as needed.
• Organize and actively participate in meetings and team projects, including Orientation activities and post-move-out administrative duties. Some responsibilities may extend beyond contracted work hours.
• Perform other related duties as assigned.

Qualifications And Skills

• Bachelor’s degree or equivalent education and experience.
• Proficiency in English and Italian (minimum C1 level in both written and verbal communication).
• Demonstrated customer service experience and familiarity with office administration and building operations.
• Strong proficiency in Microsoft Office Suite.
• Excellent organizational skills, with the ability to manage multiple tasks and prioritize with flexibility.
• Exceptional attention to detail and strong record-keeping skills.
• Familiarity with social media tools strongly encouraged.

All applicants must possess valid EU work authorization at the time of application. JCU cannot sponsor candidates for work visas in Italy for this position.

Please send your (ENGLISH only) CV and Cover Letter to [email protected] with subject line: “Front Office Assistant”. Include both an email address and a cell phone number on your CV. The position will remain open until filled, application review will begin immediately, and hiring is anticipated to start as early as June 9, 2025. While we appreciate every application received, note that only short-listed applicants will be contacted.   

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.

John Cabot University, an accredited American university in Rome, seeks an IT Help Desk Technician to provide front line, first level support. Under the supervision of the IT Specialists, and as an integral part of a team of IT administration and support, the position entails direct contact with students, faculty, and staff in troubleshooting any IT issue that may arise on campus. The ideal candidate is a dynamic individual with multitasking capabilities who is able to prioritize duties depending on the situation, and must be committed, kind, available, and able to interact in a cheerful, respectful, and professional way with professors, students and fellow staff. 

Essential Duties and Responsibilities

• Ensure that all lab equipment is functioning 
• Install new computer hardware and software 
• Troubleshoot computer, printer, hardware, and software problems 
• Provide constant front-line (helpdesk) support to staff, faculty, and students, and backup support to IT personnel 

Qualifications and Requirements

• Applicant must be native English speaker or fluent in both spoken and written English 
• Knowledge of Italian preferred 
• Good knowledge of Microsoft Windows and Mac client operating systems 
• Working knowledge of computer hardware, Office 365, TCP/IP networking 
• Excellent written and verbal communication skills 
• Ability to work occasional evenings and weekends 
• Ability and enthusiasm to learn and pick up new skills 
• Work well under pressure and be able to adapt to a changing environment 

All applicants must possess valid EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position. Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “IT Help Desk Technician”. The position will remain open until filled but hiring is hiring is set to begin as soon as possible. Please include a cell phone number on your CV. While we appreciate every application received, note that only short-listed applicants will be contacted. 

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and has a zero-tolerance policy towards discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.

John Cabot University, a regionally accredited American liberal arts university in Rome, Italy, is currently seeking an enthusiastic candidate for the role of Residential Life Coordinator. The Residential Life Coordinator is part of a larger Student Affairs department and oversees the team of Resident Assistants, promoting personal growth and intellectual development through community-based interactions. Additionally, the Residential Life Coordinator collaborates closely with the Residence Directors, Dean of Students Office, and the Housing team to support students’ overall success. The ideal candidate has excellent communication skills, is highly organized, and has a deep interest in student life and development. This is a full-time (38 hrs./week), maternity leave substitution contract.

Key Duties and Responsibilities

Resident Assistant (RA) Recruitment and Hiring, Supervision and Development

• Seek, select, and hire new RAs in collaboration with other student leader supervisors, collaborating with other administrative offices to ensure proper hiring protocols and billing/charges related to the RA Program;
• Supervise the RA Program, including training, weekly meetings, task assignments and feedback, providing consistent support and guidance to RAs intervening in low-level resident conflict;
• Develop training materials for RAs, such as handbooks, case scenarios, and guides;
• Complete administrative tasks related to the RA Program.

Resident Support and Conflict Resolution

• Intervene, guide, and advise residents through interpersonal conflicts, behavioral concerns, emotional challenges, and health and safety issues;
• Serve as a contact and/or mediator for roommate conflicts in collaboration with the Dean of Students Office and Residence Directors.

Residential Life Administration, Program Event, and Coordination

• Manage data and records to track student information and operational tasks, supporting overall office operations;
• Perform general clerical duties and data processing in liaison with the housing administrative staff;
• Organize and co-supervise procedures for move-in, orientation, and move-out;
• In collaboration with the Residence Directors, ensure meaningful implementation of the Residential Life Education Program;
• Manage the budget and payments for RA events, including handling cash;
• Provide general support for the Assistant Dean for Residential Life and assist with other duties as assigned.

Qualifications and Skills

• Bachelor’s degree or equivalent required;
• Strong skills in Microsoft Office Suite expected, with a working knowledge of databases preferred;
• Excellent written and verbal communication skills;
• Native English or near fluency, with intermediate level of Italian;
• Strong organizational and customer service skills;
• Experience in employee training and teambuilding preferred;
• Knowledge of U.S. Higher Education Residential Life systems, and two years’ experience in higher education student life management beneficial but not required;
• Ability and willingness to occasionally work irregular hours, including evenings and some weekends.

All applicants must possess valid EU working documents in Italy at time of application. JCU cannot sponsor candidates for working visas in Italy for this position.

Email your (English only) CV and Cover Letter to [email protected] with subject line “Residential Life Coordinator.” The position will remain open until filled, with application review commencing immediately, and the ideal candidate beginning employment in June 2025. While we appreciate every application received, note that only short-listed applicants will be contacted.

In accordance with L. 68/99, we actively encourage applications from candidates belonging to protected categories and individuals with disabilities for this position.

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The University prohibits and will not tolerate discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual orientation, gender identity, marital or parental status, or disability in any of its policies, programs, and services.