Administrative / Staff Positions at JCU

John Cabot University, a regionally accredited American liberal arts university in Rome, is seeking to fill the position of Housing Administration Coordinator. The Coordinator will work closely with the Housing & Residential Life Office Staff and the Director of Housing regarding all office correspondence, housing assignments and inquiries from prospective, current and former students. The Coordinator will also work closely with a team of Resident Assistants to support the overall mission of the office.

Administrative duties:

• Process housing applications for degree seeking and visiting students as well as other contractual documents
• Create and manage online housing application for upcoming semesters; liaise with technical support re: challenges with the application system.
• Generate customized reports in Excel for internal and external use.
• Organize housing assignments for upcoming semester.
• Manage email correspondence with prospective, current and past students through the office email address in liaison with the other staff members
• Prepare and distribute communication related to housing assignments, deadlines, and payments to students and study abroad offices of agreement schools and external programs.
• Carry out written correspondence in English and Italian with prospective students and study abroad offices of agreement schools.
• Carry out written correspondence in Italian with a variety of local service providers
• Coordinate the preparation and rental of apartments with third party vendors for upcoming terms.
• Report to the local Questura re: students living in JCU Housing.
• Collaborate with other internal departments to monitor and follow up on students’ application progress and housing payments.
• Build and maintain relationships with other University offices in order to enhance JCU’s relationship with our partner study aboard offices
• Participate in visits of representatives of other universities and study abroad programs by presenting the housing facilities and services.
• Support the Office of Housing and Residential Life with student orientation.
• Train Resident Assistants in regards to move in procedures and actively participate in the coordination of the move in of students to designated housing units.
• Provide supervision for the Resident Assistant Program.

 

Housing On-call duties:

• Emergency response in situations involving third parties (ambulance, police, fire department). When needed hospitalization, accompany students to ER and provide necessary assistance (translating, supporting, and informing other staff members of appropriate follow up).
• Provide support to security guards and Resident Assistants and collaborate with them to address any concerns they may have (not necessarily emergency related).
• Report any issues in the building and/or students’ behavior that may not have been noticed by other staff members or Resident Assistants.

 

Qualifications and Education Requirements

• Bachelor’s degree
• Advanced knowledge of databases (preferably Blackbaud)
• Strong skills in Microsoft Office (Advanced-level Excel, Outlook and Access encouraged)
• Excellent email and verbal communications in both English and Italian
• Strong customer service skills
• Good understanding of Social Media
• Excellent email and verbal communications
• Ability to think strategically and work in a team environment
• Strong analytical thinker, Self-starter with “can-do” attitude

 

Preferred Skills

All applicants must possess valid EU working documents in Italy.  JCU cannot sponsor candidates for working visas in Italy for this position. 

Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “Housing Administration Coordinator”. The search will remain open until the position is filled. While we appreciate every application received, note that only short-listed applicants will be contacted.

John Cabot University, a regionally accredited American university in Rome, is looking for a candidate to fill the position of Front Office Assistant. The Front Office Assistant will be responsible for performing a wide variety of clerical/administrative activities related to the general office as directed by the Supervisor. The ideal candidate must demonstrate the ability to follow instructions, to communicate effectively verbally and in writing, work cordially with others in a team setting, be flexible, work well under stress, maintain a positive attitude, and must be computer literate.

Major Duties and Responsibilities

-          Answer busy phones, screen all calls, and take messages when necessary.

-          Send out all UPS packages, call for messenger pickup, and log all addresses for delivery and pickup.

-          Coordinate the arrival of guests for faculty and staff, following security protocols

-          Sort mail, packages and faxes for students, faculty and staff as they arrive

-          Post signs when classes are cancelled or rescheduled

-          Order supplies when necessary

-          Be able to answer general questions from community members and guests about the University

-          Assist professors at each change of class with PCs and projectors

-          Coordinate cleaning and security staff, welcoming visitors and suppliers

-          Maintain and update inventory.

-          Assist in the logistics of events at the University

-          Potentially follow special research projects as requested by academic and administrative departments

 

Required and Preferred Skills

-          English mother tongue or equivalent, good knowledge of spoken and written Italian

-          Work well under stress and be able to be multi-task

-          Maintain a positive attitude and be able to deal with different personality types

-          Consistently uphold a professional attitude, as the first “face” of the Institution

-          Attention to detail and advanced organizational skills.

All applicants must possess valid EU working documents in Italy.  JCU cannot sponsor candidates for working visas in Italy for this position. 

Please send your (ENGLISH only) CV and cover letter to [email protected] with subject line “Front Office Assistant”.  While we appreciate every application received, note that only short-listed applicants will be contacted.