Information Technology Services

John Cabot University's seven computer laboratories and the Library Multimedia Laboratory provide a central point for students to work on computer science projects, prepare business presentations, write compositions and papers, check and send e-mail, and accessing internet.

The labs contain more than one hundred personal computers and fifty iMacs equipped with the latest software, as well as high speed multifunction printers.

Those who seek for a one-stop shop for technology and bibliographic resources can take advantage of the Library Multimedia Laboratory.

JCU's computer facilities are staffed with well-trained professionals available to help students in their computer work. This provides students in all academic areas an excellent learning opportunity in the fast-growing fields of information technology and computer applications.

If you have questions or need assistance, please contact [email protected].

Information, Rules and Schedules

Computer Labs

General Information

There are seven computer labs at John Cabot University, housing a total of more than one hundred computers and 50 iMacs. The Secchia Lab is located on the ground floor of the Kushlan Wing (across the Lemon Tree Courtyard). The Kushlan Lab is located on the second floor of the Kushlan Wing and can be accessed using the staircase from the Lemon Tree Courtyard.The Frohring lab is located on the second floor of the Frohring campus. The Garibaldi Lab is located in Via Garibaldi 88/c. The library is also equipped with a multimedia lab. The Critelli lab is located on the bottom floor of the Caroline Critelli Guarini Campus. The Digital Media Lab is located on the ground floor of the Kushlan Wing, the Fiorentini Lab in Largo dei Fiorentini 1.

Computer Lab Rules

No food is allowed in the computer labs. Drinks are permitted only in covered containers.
Please keep noise to a minimum: low level chatting is permitted.
It is strictly prohibited to share your user ID and password with other students or friends. If you are caught doing this, your account will be suspended for the rest of the semester.
If you are absent from your workstation for longer than 5 minutes and there are other students waiting to use the computers, your computer will be given to someone else.
Priority is given to students who are working on school-related projects. If you are chatting, checking e-mail, surfing the internet, etc., you may be asked to give up your computer to another student who is waiting to work on a school project.
Do not install or remove any software on computers in the computer labs.
The ITS Department is not responsible for files stored on the hard drive. Since computers in labs are cleaned up daily, we advise students to save files to their OneDrive.
Please do not print transparencies.
Most items found in the computer labs will be placed in the lost and found box. Items of value, such as cell phones, keys, etc. will be given to the Lost and Found located in the Front Office.

Session	Computer Lab	Days	Hours
Regular Sessions (Spring and Fall)	Secchia Lab, Kushlan Lab, *Garibaldi Lab	Mon through Thurs	8:30 am - 10:00 pm
		Friday	8:30 am - 9:00 pm
		Sat and Sun	12:00pm - 7:00pm
	Frohring Lab	Mon through Thurs	8:30 am - 18.30 pm
		Friday	8:30 am - 18.00 pm
	*Garibaldi lab	Sat and Sun	Closed

Summer I	Secchia Lab, Kushlan Lab, *Garibaldi Lab	Mon through Fri	9:00 am - 6:00 pm
		Sat and Sun	12:00 pm - 6:00 pm
	*Garibaldi Lab	Closed	Closed

Summer II	Secchia Lab, Kushlan Lab, *Garibaldi Lab	Mon through Fri	9:00 am - 6:00 pm
		Sat and Sun	12:00 pm - 6:00 pm
	*Garibaldi Lab	Closed	Closed
	Frohring	Closed	Closed

*The Garibaldi Lab is sometimes closed for classes. Labs are open for extended hours on the weekends before midterms and finals.

Printing Policy

Print Charges and Credits

At the beginning of the semester, each student receives a credit of € 40 (summer session students receive a credit of € 20). This equals 400 printed pages (at a cost of 10 euro cents per page). When your account balance reaches 50 copies, a message will pop up on your computer stating that your balance is getting low. When your account balance reaches zero, a message will pop up on your computer saying that there is no balance in your account and you will not be allowed to print.

Size	Color	Grayscale	Color Duplex (each side)	Grayscale Duplex (each side)
A3	€ 1.00	€ 0.20	€ 1.50	€ 0.30
A4	€ 0.50	€ 0.10	€ 0.75	€ 0.15

Purchasing Additional Print Credits

You may purchase additional print credits from the IT offices.
Payments may be made in cash only.
Additional credits may be purchased Monday through Friday from 9:00 am to 5:00 pm.

Obtaining a Print Credit Authorization Form

There are two situations in which you may be authorized to receive additional print credits. These are listed below:

If your instructor is requiring you to print out more than 50 pages worth of handouts, you are entitled to receive print credits for the amount over and above 50 pages.
If you are working on your thesis, you are entitled to receive 800 additional print credits for the semester.

To receive your additional print credits, proceed as follows:

Print out a copy of the print credit authorization form.
Take the copy to your instructor to fill out.
The instructor will fill out and give the form back to the ITS Department.
Your print credits will be increased to the amount authorized on the signed form.

Rules and Procedures

Unused credits can not be carried over from one semester to the next.
No refunds will be given for unwanted printouts, unless the print quality is bad (e.g. toner needs to be changed) or the paper is damaged (e.g. paper jam).
No refunds will be given for credits remaining at the end of the semester.
No refunds will be given if you fail to log out of a computer and another student prints using your login name.
You may not transfer credits to another student's account.
You may not print more than 50 pages in one print job. If you need to print a large document, you will need to print it in sections of less than 50 pages at a time. Please try to restrict the printing of large documents to hours when the computer lab is not busy.
The ITS Department is not responsible if your quota is met illegally (e.g. someone else uses your account).
To check your balance on any computer in the computer labs login to print.johncabot.edu. You will be able to see your printing summary, the transaction history and recent print jobs.

Resources for Students

Laptop Computer Connections

The JCU Wireless network is available throughout the University to accommodate laptop users. In order to access the JCU wireless network students will need to connect to the wireless network named "JCU" using their credentials sent by the ITS office.

Mail Accounts

Degree-seeking students are given a JCU e-mail account. The e-mail address is the student's network login name followed by the JCU domain, (e.g. "[email protected]").

Other Laptop Services

The ITS department is available to assist students with laptop problems (by appointment on Bookings). ITS does not have the necessary resources to fix hardware-related problems on student laptops. They will, however, assist students in finding the resources necessary to address such problems.
There are a limited number of laptops available to borrow from the library for presentations. Students should reserve well in advance with the library, to ensure that the equipment is available when they need it.

Printing

High speed B/W and color laser printers are available in all computer labs for student printing. Most of these printers are also capable of duplex printing. The black and white printer is always the student default printer. Students should take care not to accidentally print to the color printer, since they will be charged more per page (see printing policy below).
At the beginning of each semester, students are assigned a limited number of printing credits. Once these credits have been exhausted, they may purchase additional credits from the ITS Department (see printing policy above for more details).

Scanning Documents

Scanners are available in the Secchia Lab, in the Kushan Lab and in the Tiber Lab at no cost to students. If you would like a document or picture scanned, please see the lab assistant for help.

Information Technology